klyvaxentora Financial Services
Last updated: March 2025
At klyvaxentora, we stand behind our financial services and educational programs. Your satisfaction is our priority, and we've designed our refund policy to be fair, transparent, and customer-focused. We understand that financial decisions are significant, and we want you to feel confident in your choice to work with us.
We process all eligible refunds within 5-10 business days of approval, returning funds to your original payment method whenever possible.
To qualify for a refund, your request must meet specific criteria depending on the service or product you've purchased. Generally, refunds are available for services that haven't been fully delivered or accessed, and for educational programs within the specified timeframe.
Full refund available if you've completed less than 25% of the course material and request within 30 days of purchase.
30-day windowRefund available if you cancel at least 48 hours before your scheduled appointment or if the service doesn't meet our quality standards.
48-hour noticePartial refunds considered on a case-by-case basis for ongoing planning services, minus any work already completed.
Case-by-caseWe've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund:
Contact our customer service team via email or phone with your refund request. Include your order number and reason for the refund.
We'll review your request within 2 business days, checking eligibility criteria and verifying your account information.
You'll receive an email with our decision. If approved, we'll explain the refund amount and processing timeline.
Approved refunds are processed within 5-10 business days. You'll receive confirmation once the refund is initiated.
We always attempt to return your refund using the same payment method you originally used. However, processing times vary depending on your payment provider:
Credit cards: 3-5 business days | Bank transfers: 5-7 business days | PayPal: 1-2 business days | Digital wallets: 2-4 business days
If your original payment method is no longer available, we'll work with you to find an alternative return method. This might include bank transfer or check payment, depending on your preferences and our capabilities.
While we strive to accommodate refund requests, certain items and services are non-refundable:
Completed consultation sessions, downloaded materials, courses where more than 50% of content has been accessed, custom financial plans that have been delivered, and services rendered more than 60 days ago.
We believe this policy balances fairness to our customers with the need to protect our intellectual property and compensate our team for their expertise and time.
We understand that life can present unexpected challenges. If you're facing financial hardship, medical emergencies, or other extraordinary circumstances, please reach out to our customer service team. We review these situations individually and may offer alternative solutions including payment plans, service credits, or extended access periods.
Our goal is to work with you to find a solution that acknowledges your situation while maintaining fairness to all our customers. We've found that open communication often leads to outcomes that work for everyone involved.
Our customer service team is here to help with any refund questions or concerns.
Email: info@klyvaxentora.com
Phone: +61433111800
Address: 20 Pongamia Parade, Mount Low QLD 4818, Australia